Retningslinjer for frakt

We want your order to arrive safely and on time. Please review the information below to understand how we process and ship your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of high order volume, processing may take a little longer. We appreciate your patience and understanding.

Shipping Times

After your order has been processed, estimated delivery times are:

Standard Shipping: 7–15 business days
International Shipping: 10–25 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, shipping carrier, customs processing, weather, and other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and available shipping method.

If free shipping is available for your order, the applicable offer will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow some time for the tracking information to become active after your order has been shipped.

You can use the tracking number provided in your shipping confirmation to follow your package's progress.

International Shipping

We may ship to selected international destinations.

International customers are responsible for ensuring that the shipping address and contact information provided at checkout are accurate.

Depending on the destination, customs duties, import taxes, VAT, or other fees may apply. These charges are not included in the product or shipping price unless specifically stated and may be the customer's responsibility.

Shipping Delays

While we work hard to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

Severe weather
Carrier delays
Customs inspections
Public holidays
Incorrect or incomplete shipping information
High shipping volumes
Transportation disruptions

We appreciate your patience if your order experiences an unexpected delay.

Incorrect Shipping Information

Please carefully check your shipping address before completing your purchase.

If you notice an incorrect address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an order can be changed once it has entered processing or has been shipped.

Additional shipping costs may apply if an order needs to be reshipped because of an incorrect or incomplete address.

Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged packages, photographs of the package and product may be requested to help us investigate the issue with the shipping carrier.

Delivery Issues

If tracking shows that your order has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate your package, contact us so we can help investigate the delivery status.